Free Delivery For Orders above 499 100% Secure Payments & Cash On Delivery All major credit and debit cards accepted 100% Money Back Guarantee 7 Days return policy Order On Phone 08033172233 / 08033172888
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Frequently Asked Questions

Payments

Are my payments secure? Can I safely enter my credit card/debit card/net banking details to order online from www.giskaa.com?

Absolutely. You can shop and pay with confidence on www.giskaa.com. All your payments are processed through CCAvenue, PayUMoney, Citrus and OlaMoney which are all trusted and reputed Payment Gateway providers. You may choose either of these payment gateways. Our shopping card and payment pages are secured through SSL encryption. You may verify this by seeing e.g. ‘https://www.giskaa.com/cart’ on your browser’s address bar.

We are strictly compliant with RBI guidelines for online payments including using ‘MasterCard 3D Secure’ PIN and 'Verified by VISA' PIN.

Additionally, we do not store any of your sensitive financial/banking information e.g. CVV code.

What should I do if my payment or transaction did not complete?

There is no need to worry.

Sometimes due to technical and connectivity issues, the order amount has been debited from your bank account or credit card but your order status in My Account is showing as ‘Payment Pending’ please contact the support team at support@giskaa.com or +91.80.69416941. The support team will promptly resolve the issue to your satisfaction.

If the order amount has not been debited from your credit card or bank account, please cancel the order and make a new order.

Is Cash On Delivery/COD available?

Of course. You may order online and pay in cash at the time of delivery of your parcel. Your order value should be a minimum of Rs 500 and less than Rs 2,500 to qualify for Cash On Delivery. The minimum and maximum order values for COD's keeps changing from time to time based on the offers which might be running on that particular day.

Note: Cash on Delivery is available for delivery within India only.

Is there an extra fee for Cash On Delivery orders?

Yes. Cash On Delivery orders carry a minimal additional fee of Rs 49 per order.

 

Shipping & Delivery

Do you ship to my address?

We ship to all major cities and towns in India as well as international locations. For delivery within India, the best way to find out whether we can ship to your pincode is to use the ‘Check pincode for delivery’ option available on every product page. For international locations please refer to the information below.

Do you ship internationally?

Yes, we do ship to international locations. For shipping to international locations, you may add items to your shopping cart and then contact support via email at support@giskaa.com or Chat or call us at +91.80.69416941. You may also email us at support@giskaa.com with details of the specific items you are interested in with quantities. We would then get back to you with shipping costs and a payment link. You may use any international Visa/Mastercard/Amex credit card to make the payment.

Please note that there are certain items which are restricted for international shipping, e.g. certain food items, depending on the destination country.

When will you deliver my purchase?

Most items are delivered within 3-5 working days within India. However, some items may take longer up to 7-10 working days or 15-30 working days for heavier and large items like carpets. This estimated delivery days is clearly shown on the individual product pages.

Shipping to international locations will take longer, upto 10-20 days depending on the destination country.

You will receive an SMS or Email notification with an estimated delivery date as soon as your order has been shipped from our warehouse. You may also track your order online by clicking Orders in the My Account section.

Is free shipping available on www.giskaa.com?

Free shipping is applicable if the total order value is Rs 500 or more for delivery within India. For individual items priced below Rs 500 you will see the note "Free shipping not applicable for this item" on the product page. However, once the total order value of your shopping cart is Rs 500 or more, shipping costs will be automatically waived off. You can verify this by viewing your Shopping Cart.

For orders of value less than Rs 500 we charge a nominal delivery fee of Rs 50 per order. 

Returns, Refunds & Cancellations

How can I cancel an order?

To cancel an order you will need to call the support team at +91.80.69416941 or via email at support@giskaa.com.

When can I cancel an order?

Orders can be cancelled any time before the status of an order changes to ‘Order Confirmed’. You will receive an SMS to your registered mobile number once your order is confirmed. You can also check the order status in My Account -> Orders. Once the status of an order has changed to ‘Order Confirmed’ cancellation is no longer permitted.

When will I receive a refund for an order that I cancelled?

Refunds will be processed within 5-21 working days. The refund will be credited to the account or mode of payment used by you while placing the order.

When can I return an item?

Items can be returned within 7 days of delivery of the item. The "Return Items" button will not be available in the Orders section of My Account after 7 days of delivery of the item to you.

 

Registrations & Login

How do I sign up or register with www.giskaa.com?

Please click on the + Register link on the top of the page. All you need to provide is your Name, Phone and Password. Please provide a correct mobile number as SMS notifications regarding your order will be sent to the registered mobile number. Though it is not mandatory to provide your email address, it is advised that you do so as email notifications like invoice are sent to your registered email address.

Alternatively, you can also log in using your Facebook or Google account. Please click the appropriate button on the Log In page.

Can I safely provide my mobile number or email address in the registration page?

Absolutely. We do not share your email ID or mobile number with any 3rd parties. This information is completely safe with us.

What are the benefits of registering?

To purchase on www.giskaa.com you need not register and create a user account. You may also purchase by checking out as a Guest User. However, registering and having a user account ensures a faster checkout process. You may also track the status of your order anytime by logging into your account if you are a registered user. We also provide amazing discounts and deals to registered users from time to time.

How do I access My Account page?

After logging in click on the link ‘Hi Name’ on the top of the page to access your account. For example, ‘Hi John’.

How do I view or track my orders?

Access the My Account page and click on the Orders link. Here you will be able to see all your orders. By clicking on a particular order you will be able to view details or see tracking details.

 

About GISKAA 

Who is behind GISKAA?

GISKAA is the eCommerce venture of Catena Technologies Private Limited, a company registered and based in Bangalore. For more information on the team please check this link: www.giskaa.com/our-team. You can also find more information in the About Us page at www.giskaa.com/about-us

What does the GISKAA logo/symbol represent?

GISKAA (pronounced ‘dʒɪskaa’) stands on 3 foundational pillars - Health, Environment and Social. Every product that we promote is reviewed and rated based on a comprehensive rating system that uses specific parameters to measure the impact to health, environment and society. This allows us to arrive at a eco-friendly/natural score which is published on every product page

GISKAA is 'inspired by nature' and so is our 3-petal logo. Giskaa is deeply rooted in the principle that we hold the key to change in our hands. We shape our environment and our future by our very own hands. Giskaa also values the skilled hands of hundreds of amazing craftsmen who provide a unique taste of India. Hence, our logo, subtly honors the craftsmen by contouring the two petals in the form of two hands. The hands in yellow and red represents the passion and warmth while making the products by hand, also reflecting that the key to eco-friendly and natural lifestyle lies in our hands. The leaf in green represents the end product which is environmentally friendly and natural.

What is the mission of GISKAA?

The mission of GISKAA is to bring unique, rare and eco-friendly and natural lifestyle products to you. We work closely with the remotest of artisans in the hills and villages to deliver a sustainable means of livelihood for them

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Also please go through our detailed Shipping, Returns & Cancellations page available at http://www.giskaa.com/shipping-returns and Terms & Conditions at http://www.giskaa.com/conditions-of-use for any further clarifications or queries. You may also call us at +91.80.69416941 between 11 am – 7 pm Mon to Fri or email us any time at support@giskaa.com

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